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Pebbl.life Making Healthcare Feel Human

Reimagining how people connect their smart health devices replacing confusion with calm.

Designing healthcare that feels warm, not clinical. Redesigned Pebbl's mobile app to make health tracking effortless from smart device pairing to doctor booking in 90 seconds.

💡60% ↓ Onboarding

🔌85% ↑ Pairing

📈 35% ↑ Daily Users

Role: Product Designer (Intern)

Duration: 3 Months • Tools: Figma, FigJam, Notion

Challenges

Healthcare apps feel cold and confusing. Users wanted clarity, not complexity and care, not control.

High Cognitive Load

Too many options overwhelmed users

Device Pairing Drops

Complex setup frustrated users

Complex Booking Flow

Booking a doctor took too many steps

High Cognitive Load

Too many options overwhelmed users

Device Pairing Drops

Complex setup frustrated users

Complex Booking Flow

Booking a doctor took too many steps

Problem intro

During my internship at Pebbl.life, I worked on multiple UX challenges, but this case study focuses on one the device pairing experience. It was a key pain point where users often dropped off, and redesigning it helped turn a stressful step into a calm, confidence-building moment.

Problem

When I joined Pebbl.life, users were abandoning the app within minutes. The biggest reason? Device pairing.

55% of users couldn't connect their Pebbl device the first step to trusting the product. Error messages, unclear steps, and robotic language turned hope into frustration.

When I joined Pebbl.life, users were abandoning the app within minutes. The biggest reason? Device pairing.

55% of users couldn't connect their Pebbl device the first step to trusting the product. Error messages, unclear steps, and robotic language turned hope into frustration.

When I joined Pebbl.life, users were abandoning the app within minutes. The biggest reason? Device pairing.

55% of users couldn't connect their Pebbl device the first step to trusting the product. Error messages, unclear steps, and robotic language turned hope into frustration.

Vague Error Messaging

confusion

Multi-step Setup

55% abandonment

Robotic Tone

anxiety

Vague Error Messaging

confusion

Multi-step Setup

55% abandonment

Robotic Tone

anxiety

"If the app can't even connect, how can I trust it with my health?"

User during testing

Solution

Device Setup: Guided pairing with human feedback Step-by-step guidance that feels supportive, not robotic

Booking Flow: Book doctor in 3 taps Reduced 12-step booking process to just 3 simple actions

Smart Support: Context-aware help, before frustration Proactive assistance that anticipates user needs

Wireframe

After refining the information architecture through multiple iterations, I have transitioned to wireframing. High-fidelity wireframes laid the foundation for the visual design, ensuring alignment with key insights and user needs.

Design

After refining the information architecture through multiple iterations,

I have transitioned to wireframing. High-fidelity wireframes laid the foundation for the visual design, ensuring alignment with key insights and user needs.

After refining the information architecture through multiple iterations,

I have transitioned to wireframing. High-fidelity wireframes laid the foundation for the visual design, ensuring alignment with key insights and user needs.